Archives staff will respond to the following inquiries by
telephone (250-387-1952)
• general questions about our collections, catalogues, finding aids and how to search our website
• questions about our policies and procedures
• questions about the status of orders, and the
access status and
location of a limited number of records (up to 10)
• requests for specific offsite records (up to 10 items)
• requests for records use during partial-service hours (
locker service)
The following inquiries or requests should be submitted
in writing
• detailed questions about our collections, catalogues and finding aids
• requests for the
access status and
location of more than 10 record units
• requests for more than 10 offsite records containers
• requests for
copies of specific archival records
• requests for
certified copies of documents required for court/legal purposes
• requests made under the Freedom of Information and Protection of Privacy Act.
Written inquiries and requests can be sent by
•
Mail: BC Archives, 675 Belleville Street, Victoria BC, V8W 9W2, CANADA
•
Fax: 250-387-2072
•
Email:
access@bcarchives.bc.ca. Email inquiries will receive an auto reply confirming that the inquiry has been successfully sent. If confirmation is not received call 250-387-1952.
Do not send credit card information by email. Staff will contact you for the necessary details.
Note that while Archives staff will conduct limited research they are unable to conduct general or in-depth research or extract information from records for individual clients. If a visit to the Archives is not possible, we suggest that you consider hiring a
private researcher. We also encourage you, before contacting us, to look at the information about our
Collections and at our
Research Guides as well as any local resources available to you that might assist you in your research.
When sending your inquiry, please include your
full name,
mailing address,
telephone number and
email address if you have one. See our
price list for reproduction costs. Please allow up to
twenty (20) working days for a response.
For
technical inquiries contact:
archives.webmaster@royalbcmuseum.bc.ca.